HOW CAN I HELP YOU?

To confirm we have received your order successfully, you will receive a confirmation email. If for any reason you do not receive an email, please: 

• Check your spam & junk (or promotional) email folder in case this has automatically filtered through here
  
  

Email us straight away with your full name and order number at contactus@wearsheshape.com as we may have an incorrect email address for you.

Can I change my customer information? 

If you have realised any customer information (email address, phone number and name) is incorrect, please contact us immediately at contactus@wearsheshape.com so we can update this on your order.

Can I change the shipping address of my order?

If you have mistakenly checked out with an incorrect address, please contact us urgently at contactus@wearsheshape.com with your correct shipping address so we can update this immediately and complete your order with no delays. 

Please note, we cannot guarantee any changes can be made if the order has already been shipped. 

Can I make changes to my order?

If you need to make a change to your order (the product and sizes purchased), please contact us immediately via email at contactus@wearsheshape.com with your change requests. Please note, we cannot make any changes to the shipping option or original payment method chosen. 

SheShape warehouse and dispatch team are super fast in processing orders to ensure all parcels are received on time. Please note, we cannot guarantee any changes can be made if your order has already been shipped. 

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.

We are so sorry to hear you have received a faulty or incorrect item in your order.

Please send us an email at contactus@wearsheshape.com PRIOR to sending your item back, with photos of the faulty/incorrect item and your order number within 5 days of receiving the package, so we can assess this for you and provide next steps. 

Please note, you will not be reimbursed return fees if our support team has not advised you via email, prior to returning the faulty package. 

Dispatch Timeframe

When will my order be shipped?

Due to high volume of recent orders, please allow up to 1 to 3 business days for your parcel to be dispatched from our warehouse. Your delivery time frame below will begin once your order has been dispatched & you've received a tracking number.

Any orders made over the weekend or on a Public Holiday, will be dispatched within 1 to 3 business days from the next business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch.

Customers can be charged for buying & importing products into their country. 

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, SheShape does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

Please kindly note that if you decline to pay your countries custom fees, the parcel will be returned back to our warehouse and a store credit will be issued. We do not refund for any unclaimed, RTS or rejected deliveries. Any fees charged to Giogio for the return shipment will be deducted from your credit note.

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

We currently accept the following payment methods at checkout: 

• Mastercard
• Visa
• American Express
• Gift Voucher / Store Credit

How do I use my gift card/store credit?

To use your SheShape store credit: 

1. Select your favourite items to your cart and go to the checkout page. 
2. During the ‘information’ step of the checkout process, on the right hand side, simply enter your store credit code in the “Gift-card or discount code” field.
   
   

A ‘store credit’ is another form of a gift card. These terms are interchangeable. 

Please note that our sizing charts below are a general guide ONLY. All items are made true to size, however as our products are made with different manufacturers, we cannot provide the exact measurements for all items. All product styles will note the models usual size as well as the size she is wearing in the reference image.

If you require further sizing information regarding a particular style, our customer care team are more than happy to assist. Please contact us via email at contactus@wearsheshape.com.

SIZE GUIDE

Use this chart, to simply convert your size

SIZE GUIDE

• All items must be returned within 30 days from purchasing your order.
• All returns will automatically be issued a SheShape Store Credit (This will allow you to easily purchase an alternative style or size).
• We do not offer refunds for change of mind or incorrect sizing.
• We do not provide refunds for unclaimed or rejected deliveries that result in a return
• Customers who have received product/s with a manufacturing fault or an incorrect item are entitled to a full refund. You will receive your refund in the original form of payment.
• It is the customer’s responsibility to pay all freight charges to return the item.
• Unfortunately, we do not credit note or refund original shipping charges in the event you're returning for change of mind

Items that cannot be returned

All SALE Items CANNOT be returned as they are final sale purchases (this excludes any full priced items purchased with a discount code or sale period) 

For safety & hygiene purposes, the following categories can not be returned: 

• Accessories
• Lingerie
• Swimwear (without a hygiene sticker) 
• Bodysuits 
  

Faulty Returns

We are so sorry to hear you have received a faulty or incorrect item. 

Please contact us via e-mail (contactus@wearsheshape.com) within 5 days of receiving your order, with photos of the faulty/incorrect item and your order number so we can assess this for you immediately and provide next steps. 

Please note, if you return a faulty order without contacting us prior, no reimbursement will be made. 

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

• If you're eligible for a refund (i.e. you've received a faulty item), your refund will be issued to the same method of payment used to create the order.
• For payment made with both credit card and gift card/store credit, the return will be applied to the gift card/store credit first.
• Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
• You will be informed via the email address that you provided for your order, when this transaction is complete.
• Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 
• Any returns processed through our overseas return hub, will receive a store credit in advance. 
  
  

Note: SheShape does not operate on Public Holidays, all returns will be processed the following working day.